Policies & Terms

1. What is Quinckle?

Quinckle is a dining platform that connects diners with restaurants and cafés across India. We provide the infrastructure for QR-based dine-in ordering, table management, and payment. Quinckle is a technology platform — we are not a restaurant, caterer, or food delivery service. Restaurants on Quinckle are independent businesses fully responsible for their own food, service, and operations.

2. Eligibility

You must be at least 18 years old to use Quinckle. By using our platform, you confirm that you meet this requirement. Quinckle is currently available only in India.

3. Your Account

If you create a Quinckle account, you are responsible for keeping your credentials secure and for all activity under your account. We use OTP-based verification (email or phone) to authenticate users. Do not share your OTP with anyone.

If you dine via QR without an account, a temporary guest session is created using a browser cookie. This session is tied to your table, not your device, and expires when the table session ends.

4. QR Dine-In Sessions

When you scan a Quinckle QR code at a partnered restaurant, you agree to share your approximate location so we can confirm you are physically at the restaurant. This check is not stored or used for any other purpose.

Multiple diners at the same table share one session — scanning the same QR code joins you to the shared cart and bill. Sessions end when you free the table, when restaurant staff free it, or when the session timer expires.

5. Orders and Payments

When you place an order through Quinckle, you are ordering directly from the restaurant. Quinckle facilitates the transaction but is not party to the contract between you and the restaurant.

Diners are not charged any fee by Quinckle. Payments are processed through licensed payment gateways (Authorized Payment Partners). You can pay by UPI, card, wallet, or cash. Prices are set by the restaurant and are binding at the time of your order.

6. Reviews

Only diners who have completed a meal and paid through the platform can leave a review. This is enforced technically — the review option unlocks only after payment is confirmed. Reviews must be honest and based on your own experience. We may remove content that is defamatory, false, or otherwise unlawful.

7. Acceptable Use

You agree not to:

• Use bots, scrapers, or automated tools on Quinckle
• Attempt to forge or bypass QR validation or geo-fence checks
• Create fake accounts or use the platform for fraudulent transactions
• Post reviews or content you know to be false
• Interfere with Quinckle's security or infrastructure
• Use Quinckle in violation of any Indian law

Violations may result in immediate termination and, where applicable, legal action.

8. Intellectual Property

The Quinckle name, logo, platform software, and content are owned by or licensed to Quinckle. You may not copy, reproduce, or create derivative works without written permission. Restaurant names, logos, and menus remain the intellectual property of the respective restaurants.

9. Disclaimer of Liability

Quinckle is not responsible for:

• Food quality, hygiene, or safety at any restaurant
• Injury or loss arising from a restaurant visit
• A restaurant's failure to honour a booking or order
• Service quality, wait times, or staff conduct at a restaurant
• Restaurant closures or unannounced changes to operations

To the maximum extent permitted by law, Quinckle's liability for any claim is limited to the amount you paid for the relevant transaction.

10. Termination

We may suspend or terminate your access for violations of these terms. To delete your account and associated data, go to account settings or write to legal@quinckle.com.

11. Changes to These Terms

We may update these terms periodically. We will update the date at the top of this page and notify registered users by email for significant changes. Continued use of Quinckle after a change constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of India. Any dispute arising from your use of Quinckle is subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

1. Data We Collect

From diners

• Phone number and email address (only if you create an account)
• Approximate location at QR scan (to confirm you're at the restaurant — not stored persistently)
• Order history (for registered accounts only)
• Browser cookie containing a session ID (for guest QR sessions)
• Device and browser type (for security and performance)

From restaurant partners

• Business name, owner name, phone, and email
• Business address and GPS location
• Bank account number, IFSC code, and account holder name
• Compliance documents: FSSAI licence, GST certificate, trade licence, cancelled cheque
• Business media: logo, ambience photos, menu images
• Operating hours, menu, and pricing

From restaurant staff (Crew app)

• Full name and phone number (registered by the restaurant partner)
• Role — steward or kitchen staff
• Shift actions for accountability and cash reconciliation

2. How We Use Your Data

• To operate and improve the Quinckle platform
• To verify identity and authenticate accounts
• To process and display orders to the restaurant
• To enable payment transactions through our gateway partners
• To verify partner compliance documents
• To send transactional communications — OTPs, invoices, notifications
• To detect and prevent fraud and security threats
• To analyse platform usage using anonymised data

We do not sell your data or use it for advertising.

3. Third-Party Services

We share data with the following services to operate the platform. Each is bound by applicable data protection obligations.

4. Data Retention

• Guest diner session data is deleted when the table session ends
• Registered diner accounts are retained until you request deletion
• Partner data is retained for the partnership duration and 5 years thereafter for compliance and audit
• OTP records expire within 10 minutes
• Financial records — orders, invoices, commission ledger — are retained for 7 years as required by Indian law

5. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access a summary of your personal data held by Quinckle
• Correct inaccurate or incomplete personal data
• Request erasure of your data, subject to legal retention requirements
• Withdraw consent where processing was based on your consent
• Nominate someone to exercise these rights on your behalf

Write to legal@quinckle.com to exercise any of these rights. We will respond within 30 days.

6. Data Security

We use HTTPS encryption, httpOnly cookies, JWT-based session tokens, rate limiting, and role-based access controls. Partner compliance documents are stored in private, access-controlled cloud storage accessible only to Quinckle's verification team.

1. Onboarding and Verification

All partners must complete Quinckle's 8-step onboarding process covering business identity, location, concept, operations, media, compliance documents, finance details, and plan selection.

Quinckle will verify submitted information and documents. Approval is at Quinckle's discretion. We reserve the right to reject or suspend any application containing inaccurate or fraudulent information. You are responsible for keeping your profile accurate and up to date at all times.

2. Plans

Quinckle Powered

Full access to the Quinckle infrastructure — QR dine-in ordering, kitchen display, real-time table management, partner dashboard, analytics, and the Crew app for staff.

• Month 1: Free
• From month 2: 1.5% platform fee per transaction processed through Quinckle

Quinckle Discovery

Your restaurant listed on the Quinckle diner app with profile, menu, photos, and contact details. No ordering or payment infrastructure included.

• Month 1: Free
• From month 2: ₹199 per month

3. Platform Fee and Payment Processing

Quinckle's platform fee of 1.5% (Powered plan) covers the technology infrastructure — QR ordering, kitchen display, table management, analytics, and all associated platform services.

This fee is separate from, and does not include, payment gateway charges.

When diners pay digitally (UPI, card, or wallet), the payment gateway (Authorized Payment Partners) levies a merchant processing fee — typically 1.8%–2.5% depending on the payment method. These charges are governed by your direct agreement with the payment processor and are in addition to Quinckle's 1.5% platform fee.

Cash payments attract no gateway fee. Quinckle's 1.5% applies to cash transactions and is collected through the weekly cash commission settlement described below.

4. Cash Payment Settlement

Cash transactions are tracked through the Crew app's cash collection flow. A commission invoice covering the prior week's cash orders is generated every Monday at 9:00 AM and sent to your registered contact.

• Day 3 (Wednesday): Reminder sent if invoice is unpaid
• Day 7 (Sunday): Second reminder
• Day 14: Unpaid invoices may affect your Quinckle grade and listing visibility

All cash collection records are immutable. Corrections are made as new entries — existing records are never edited.

5. Early Partner Rate Guarantee

Partners onboarding during Quinckle's early access period are guaranteed a platform fee of 1.5% for a minimum of one (1) year from the date their restaurant goes live on Quinckle. The go-live date is defined as the Digital Handshake activation date — when the partner enters the PIN to activate their QR plates.

After this one-year period, Quinckle may revise the platform fee with a minimum of 30 days' written notice before any change takes effect. Continued use of the platform after a fee change constitutes acceptance of the revised rate.

6. Partner Obligations

You are responsible for:

• Maintaining valid FSSAI, GST, and trade licences throughout your partnership
• Ensuring menu items, prices, and operating hours on Quinckle are accurate at all times
• Food safety and hygiene in compliance with applicable Indian food safety laws
• Honouring all orders placed through the platform
• Managing your staff's access to the Crew app responsibly
• Notifying Quinckle of material changes to your business — change of ownership, closure, relocation

7. QR Plates and Brandplate

Powered plan partners receive a custom-branded QR plate set (Brandplate) — physical table standees with QR codes unique to each table. Early partners receive this at no cost.

Tables remain locked (non-functional for diners) until you complete the Digital Handshake — entering the 6-digit PIN sent to your registered contact when you receive the QR set. QR plates remain the property of Quinckle and must be returned or destroyed upon termination of your partnership.

8. Staff and Crew App

You are responsible for all staff you register on the Crew app. Registration grants them access to live operations — table management, order queue, and cash collection. You must remove staff immediately upon end of their employment. Actions taken by a staff member before removal remain your responsibility.

9. AI Menu Digitisation

Quinckle offers optional AI-assisted menu digitisation via Gemini Vision (Google). By uploading a menu photo, you authorise Quinckle to process it through this service solely to extract structured menu data for your Quinckle listing.

10. Bank Account Verification

Quinckle performs a bank account penny drop (a ₹1 test transfer via Razorpay) as a due-diligence step before activating payouts to your account. This verification confirms that the account exists and is active, but does not constitute a guarantee of ongoing account validity.

You are solely responsible for providing accurate and complete bank account details — account holder name, account number, and IFSC code. Quinckle is not liable for any loss, delay, or misdirected transfer resulting from incorrect details submitted by you. Any re-verification required after an update to your bank details will incur a new penny drop at no additional charge.

11. Settlement Timelines

Online payment settlements follow a T+3 schedule — orders processed on a given day are settled to your verified bank account within three business days. Settlement timelines are indicative and depend on third-party banking infrastructure outside Quinckle's control.

Quinckle is not liable for delays caused by banking holidays, interbank transfer delays, RBI directives, or technical issues at your bank. If a settlement is delayed beyond five business days, write to legal@quinckle.com with your settlement details.

12. Cash Handling

Physical cash collected from diners through the Crew app's cash collection flow is received by your staff and retained by your business. Quinckle facilitates the tracking and recording of cash transactions through the platform but does not handle or hold physical cash at any point.

The security and reconciliation of physical cash is entirely your responsibility. Quinckle is not liable for theft, loss, discrepancy, or misappropriation of physical cash at your premises or by your staff.

13. Indemnification

You agree to indemnify, defend, and hold harmless Quinckle, its officers, employees, and agents from and against any claims, damages, penalties, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Partner Terms or the Terms of Service
• Inaccurate, incomplete, or fraudulent information submitted to Quinckle
• Your failure to honour an order placed through the platform
• Food safety incidents, hygiene failures, or regulatory violations at your premises
• Actions or omissions by your staff, including those registered on the Crew app
• Incorrect bank details resulting in a failed or misdirected payout
• Your violation of any applicable Indian law

14. Suspension and Termination

Quinckle may suspend or terminate a partner account for:

• Providing false or fraudulent information during onboarding or thereafter
• Persistent non-payment of cash commission invoices
• Lapsed or invalid compliance documents
• Repeated food safety violations
• Conduct harmful to diners or to Quinckle's reputation

Partners may terminate by writing to legal@quinckle.com with 30 days' notice. Outstanding commission balances remain payable after termination.

For Diners

Quinckle facilitates payment between you and the restaurant. The restaurant is responsible for fulfilling your order.

For Partners — Discovery Plan

• Month 1 is free — no charges apply during this period
• From month 2, ₹199/month is billed in advance. Cancellations mid-month are not eligible for a prorated refund
• To cancel, write to legal@quinckle.com at least 7 days before your next billing date

For Partners — Powered Plan

• Month 1 is free — no charges apply during this period
• Platform fees (1.5%) deducted from digital transaction settlements are non-refundable once settled
• Cash commission invoices that have been paid are non-refundable except in cases of documented error
• To dispute a commission calculation, raise a case within 14 days of the invoice date at legal@quinckle.com

What we use

Your options

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