Policies & Terms

1. What is Quinckle?

Quinckle is a dining platform that connects diners with restaurants and cafés across India. We provide the infrastructure for QR-based dine-in ordering, table management, and payment. Quinckle is a technology platform — we are not a restaurant, caterer, or food delivery service. Restaurants on Quinckle are independent businesses fully responsible for their own food, service, and operations.

2. Eligibility

You must be at least 18 years old to use Quinckle. By using our platform, you confirm that you meet this requirement. Quinckle is currently available only in India. Guest QR sessions do not require account creation or age verification — the restaurant partner is solely responsible for ensuring compliance with applicable laws regarding the service of age-restricted items (including alcohol) to their guests.

3. Your Account

If you create a Quinckle account, you are responsible for keeping your credentials secure and for all activity under your account. We use OTP-based verification (email or phone) to authenticate users. Do not share your OTP with anyone.

If you dine via QR without an account, a temporary guest session is created using a browser cookie. This session is tied to your table, not your device, and expires when the table session ends.

4. QR Dine-In Sessions

When you scan a Quinckle QR code at a partnered restaurant, you agree to share your approximate location so we can confirm you are physically at the restaurant. This check is not stored or used for any other purpose.

Multiple diners at the same table share one session — scanning the same QR code joins you to the shared cart and bill. Sessions end when you free the table, when restaurant staff free it, or when the session timer expires.

5. Orders and Payments

When you place an order through Quinckle, you are ordering directly from the restaurant. Quinckle facilitates the transaction but is not party to the contract between you and the restaurant.

Diners are not charged any fee by Quinckle. Payments are processed through licensed payment gateways (Authorized Payment Partners) or collected by restaurant staff. You can pay by UPI, card, wallet, or cash. Prices are set by the restaurant and are binding at the time of your order.

Once an order is placed and accepted by the restaurant kitchen, it cannot be cancelled through the platform. To cancel or modify an order after placement, you must speak directly with the restaurant staff at your table. Any refunds or adjustments arising from such cancellations are at the restaurant's sole discretion. Quinckle is not responsible for enforcing or processing such refunds.

6. Reviews

Only diners who have completed a meal and paid through the platform can leave a review. This is enforced technically — the review option unlocks only after payment is confirmed. Reviews must be honest and based on your own experience. We may remove content that is defamatory, false, or otherwise unlawful.

7. Acceptable Use

You agree not to:

• Use bots, scrapers, or automated tools on Quinckle
• Attempt to forge or bypass QR validation or geo-fence checks
• Create fake accounts or use the platform for fraudulent transactions
• Post reviews or content you know to be false
• Interfere with Quinckle's security or infrastructure
• Use Quinckle in violation of any Indian law

Violations may result in immediate termination and, where applicable, legal action.

8. Platform Availability

Quinckle is provided on an "as-is" and "as-available" basis. We do not guarantee uninterrupted, error-free, or continuous availability of the platform. We are not liable for any loss or damage arising from platform downtime, maintenance windows, or technical failures — whether planned or unplanned.

9. Force Majeure

Quinckle shall not be liable for any failure or delay in performance arising from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, epidemics, government orders or restrictions, internet or telecommunications failures, power outages, third-party service provider outages (including payment gateways, cloud providers, or real-time infrastructure), or any other event outside Quinckle's direct control. During such events, Quinckle's obligations are suspended for the duration of the force majeure event.

10. Intellectual Property

The Quinckle name, logo, platform software, and content are owned by or licensed to Quinckle. You may not copy, reproduce, or create derivative works without written permission. Restaurant names, logos, and menus remain the intellectual property of the respective restaurants.

11. Disclaimer of Liability

Quinckle is not responsible for:

• Food quality, hygiene, or safety at any restaurant
• Injury or loss arising from a restaurant visit
• A restaurant's failure to honour a booking or order
• Service quality, wait times, or staff conduct at a restaurant
• Restaurant closures or unannounced changes to operations
• Platform unavailability or data loss due to infrastructure failures

To the maximum extent permitted by law, Quinckle's aggregate liability for any claim is limited to the amount you paid for the relevant transaction, or ₹1,000 — whichever is lower.

12. Dispute Resolution

In the event of any dispute arising from your use of Quinckle, the parties shall first attempt to resolve the matter through good-faith negotiation or mediation for a period of not less than 30 days before initiating any legal proceedings. If the dispute cannot be resolved through mediation, it shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, and governed by the laws of India.

13. Termination

We may suspend or terminate your access for violations of these terms. To delete your account and associated data, go to account settings or write to legal@quinckle.com.

14. Changes to These Terms

We may update these terms periodically. We will update the date at the top of this page and notify registered users by email for significant changes. Continued use of Quinckle after a change constitutes acceptance of the updated terms.

15. Governing Law

These terms are governed by the laws of India. Any dispute arising from your use of Quinckle is subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

1. Data We Collect

From diners

• Phone number — collected at checkout for UPI Direct and cash payments, even for guest (no-account) sessions. Retained in a diner profile linked to your phone number across restaurants on Quinckle
• Email address (only if you create a registered Quinckle account)
• Approximate location at QR scan (to confirm you're at the restaurant — not stored persistently)
• Order history, associated with your phone number from first checkout onwards
• Browser cookie containing a session ID (for guest QR sessions)
• Device and browser type (for security and performance)

From restaurant partners

• Business name, owner name, phone, and email
• Business address and GPS location
• Bank account number, IFSC code, and account holder name
• Compliance documents: FSSAI licence, GST certificate, trade licence, cancelled cheque
• Business media: logo, ambience photos, menu images
• Operating hours, menu, and pricing

From restaurant staff (Crew app)

• Full name and phone number (registered by the restaurant partner)
• Role — steward or kitchen staff
• Shift actions for accountability and cash reconciliation
• Device push notification token (for delivering operational alerts via FCM)
• Bluetooth device identifiers (used solely for pairing a thermal receipt printer — not transmitted to Quinckle servers)

2. How We Use Your Data

• To operate and improve the Quinckle platform
• To verify identity and authenticate accounts
• To process and display orders to the restaurant
• To enable payment transactions through our gateway partners
• To verify partner compliance documents
• To send transactional communications — OTPs, invoices, notifications
• To detect and prevent fraud and security threats
• To analyse platform usage using anonymised data

We do not sell your data or use it for advertising.

3. Third-Party Services

We share data with the following services to operate the platform. Each is bound by applicable data protection obligations.

4. Cross-Border Data Transfers

Quinckle operates using cloud infrastructure located outside India. Specifically:

• Neon (AWS us-east-1, United States) — stores all user, partner, order, session, and financial data
• Cloudflare R2 (global CDN) — stores uploaded media and compliance documents
• Ably (global) — transmits real-time order and table event data

By using Quinckle, you consent to your personal data being transferred to and processed in countries outside India, including the United States. We ensure that such transfers are conducted in accordance with applicable Indian data protection law and that recipient services maintain appropriate security standards.

5. Data Retention

• Guest diner session data is deleted when the table session ends
• Registered diner accounts are retained until you request deletion
• Partner data is retained for the partnership duration and 5 years thereafter for compliance and audit
• OTP records expire within 10 minutes
• Financial records — orders, invoices, commission ledger — are retained for 7 years as required by Indian law
• Waitlist submissions are retained until the applicant is onboarded or requests deletion
• Dormant partner accounts inactive for more than 12 consecutive months may be suspended after 30 days' written notice

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access a summary of your personal data held by Quinckle
• Correct inaccurate or incomplete personal data
• Request erasure of your data, subject to legal retention requirements
• Withdraw consent where processing was based on your consent
• Nominate someone to exercise these rights on your behalf

Write to legal@quinckle.com to exercise any of these rights. We will respond within 30 days.

7. Data Breach Notification

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, Quinckle will notify the Data Protection Board of India and affected users as required under the Digital Personal Data Protection Act, 2023. Notification will be made without undue delay and will include the nature of the breach, the data affected, and the steps taken to mitigate harm.

8. Data Security

We use HTTPS encryption, httpOnly cookies, JWT-based session tokens, rate limiting, and role-based access controls. Partner compliance documents are stored in private, access-controlled cloud storage accessible only to Quinckle's verification team.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, Quinckle has appointed a Grievance Officer to address any concerns regarding the processing of your personal data.

Complaints will be acknowledged within 72 hours and resolved within 30 days of receipt.

1. Onboarding and Verification

All partners must complete Quinckle's onboarding process covering business identity, location, concept, operations, media, compliance documents, finance details, and plan selection.

Quinckle will verify submitted information and documents. Approval is at Quinckle's discretion. We reserve the right to reject or suspend any application containing inaccurate or fraudulent information. You are responsible for keeping your profile accurate and up to date at all times.

2. Plans

Quinckle Powered

Full access to the Quinckle infrastructure — QR dine-in ordering, kitchen display, real-time table management, partner dashboard, analytics, and the Crew app for staff.

• Month 1: Free
• From month 2: 1.5% platform fee per transaction processed through Quinckle, exclusive of applicable taxes

Quinckle Discovery

Your restaurant listed on the Quinckle diner app with profile, menu, photos, and contact details. No ordering or payment infrastructure included.

• Month 1: Free
• From month 2: ₹199 per month, exclusive of applicable taxes

3. Platform Fee and Payment Processing

Quinckle's platform fee of 1.5% (Powered plan) covers the technology infrastructure — QR ordering, kitchen display, table management, analytics, and all associated platform services. This fee is exclusive of applicable taxes.

Payment processing fees are separate from Quinckle's platform fee.

When diners pay by card or wallet through a payment gateway, the gateway (Authorized Payment Partners) may levy a merchant processing fee — typically 1.8%–2.5% depending on the payment method. These charges are governed by your direct agreement with the payment processor.

UPI Direct and cash payments collected by restaurant staff do not attract a payment gateway fee. Quinckle's 1.5% platform fee applies to all transaction types including cash, and is collected through the weekly cash commission settlement described below.

4. Cash Payment Settlement

Cash transactions are tracked through the Crew app's cash collection flow. A commission invoice covering the prior week's cash orders is generated every Monday at 9:00 AM and sent to your registered contact.

• Day 3 (Wednesday): Reminder sent if invoice is unpaid
• Day 7 (Sunday): Second reminder
• Day 14: Unpaid invoices may affect your Quinckle grade and listing visibility

All cash collection records are immutable. Corrections are made as new entries — existing records are never edited. To dispute a commission calculation, raise a case within 14 days of the invoice date at legal@quinckle.com. Quinckle will acknowledge disputes within 5 business days.

5. Early Partner Rate Guarantee

Partners onboarding during Quinckle's early access period are guaranteed a platform fee of 1.5% for a minimum of one (1) year from the date their restaurant goes live on Quinckle. The go-live date is defined as the Digital Handshake activation date — when the partner enters the PIN to activate their QR plates.

After this one-year period, Quinckle may revise the platform fee with a minimum of 30 days' written notice before any change takes effect. Continued use of the platform after a fee change constitutes acceptance of the revised rate.

6. Partner Obligations

You are responsible for:

• Maintaining valid FSSAI, GST (where applicable), and trade licences throughout your partnership
• Ensuring menu items, prices, and operating hours on Quinckle are accurate at all times
• Food safety and hygiene in compliance with applicable Indian food safety laws
• Honouring all orders placed through the platform
• Compliance with applicable laws regarding the service of age-restricted products to guests
• Managing your staff's access to the Crew app responsibly
• Notifying Quinckle of material changes to your business — change of ownership, closure, relocation

7. Content and Media Licence

By uploading logos, menu images, ambience photographs, or any other media content to Quinckle, you grant Quinckle a non-exclusive, royalty-free, worldwide licence to store, display, reproduce, and serve that content solely for the purpose of operating and promoting your listing on the Quinckle platform. This licence ends when you remove the content or terminate your partnership. You confirm that you hold all necessary rights to the content you upload and that it does not infringe any third-party intellectual property.

8. QR Plates and Brandplate

Powered plan partners receive a custom-branded QR plate set (Brandplate) — physical table standees with QR codes unique to each table. Early partners receive this at no cost.

Tables remain locked (non-functional for diners) until you complete the Digital Handshake — entering the 6-digit PIN sent to your registered contact when you receive the QR set. QR plates remain the property of Quinckle and must be returned or destroyed (with photographic proof) within 14 days of partnership termination. Plates that are lost, damaged beyond normal use, or not returned may attract a replacement charge at Quinckle's prevailing cost.

9. Staff and Crew App

You are responsible for all staff you register on the Crew app. Registration grants them access to live operations — table management, order queue, and cash collection. You must remove staff immediately upon end of their employment. Actions taken by a staff member before removal remain your responsibility.

The Crew app may receive silent over-the-air (OTA) software updates. These updates are applied automatically to ensure all staff devices run the latest version of the platform. No action is required from you or your staff; the app update takes effect on next launch.

10. AI Menu Digitisation

Quinckle offers optional AI-assisted menu digitisation via Gemini Vision (Google). By uploading a menu photo, you authorise Quinckle to process it through this service solely to extract structured menu data for your Quinckle listing.

11. Bank Account Verification

Quinckle performs a bank account penny drop (a ₹1 test transfer) as a due-diligence step before activating payouts to your account. This verification confirms that the account exists and is active, but does not constitute a guarantee of ongoing account validity.

You are solely responsible for providing accurate and complete bank account details — account holder name, account number, and IFSC code. Quinckle is not liable for any loss, delay, or misdirected transfer resulting from incorrect details submitted by you. Any re-verification required after an update to your bank details will incur a new penny drop at no additional charge.

12. Settlement Timelines

Online payment settlements follow a T+3 schedule — orders processed on a given day are targeted for settlement to your verified bank account within three business days. Settlement timelines are indicative, apply only once payout infrastructure has been activated for your account, and depend on third-party banking infrastructure outside Quinckle's control.

Quinckle is not liable for delays caused by banking holidays, interbank transfer delays, RBI directives, or technical issues at your bank. If a settlement is delayed beyond five business days, write to legal@quinckle.com with your settlement details.

13. Cash Handling

Physical cash collected from diners through the Crew app's cash collection flow is received by your staff and retained by your business. Quinckle facilitates the tracking and recording of cash transactions through the platform but does not handle or hold physical cash at any point.

The security and reconciliation of physical cash is entirely your responsibility. Quinckle is not liable for theft, loss, discrepancy, or misappropriation of physical cash at your premises or by your staff.

14. Indemnification

You agree to indemnify, defend, and hold harmless Quinckle, its officers, employees, and agents from and against any claims, damages, penalties, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Partner Terms or the Terms of Service
• Inaccurate, incomplete, or fraudulent information submitted to Quinckle
• Your failure to honour an order placed through the platform
• Food safety incidents, hygiene failures, or regulatory violations at your premises
• Actions or omissions by your staff, including those registered on the Crew app
• Incorrect bank details resulting in a failed or misdirected payout
• Your violation of any applicable Indian law
• Claims by third parties relating to content you uploaded to Quinckle
• Service of age-restricted products to minors at your premises

15. Suspension and Termination

Quinckle may suspend or terminate a partner account for:

• Providing false or fraudulent information during onboarding or thereafter
• Persistent non-payment of cash commission invoices
• Lapsed or invalid compliance documents
• Repeated food safety violations
• Conduct harmful to diners or to Quinckle's reputation
• Account inactivity exceeding 12 months following written notice

Partners may terminate by writing to legal@quinckle.com with 30 days' notice. Outstanding commission balances remain payable after termination.

For Diners

Quinckle facilitates payment between you and the restaurant. The restaurant is responsible for fulfilling your order.

For Partners — Discovery Plan

• Month 1 is free — no charges apply during this period
• From month 2, ₹199/month (exclusive of applicable taxes) is billed in advance. Cancellations mid-month are not eligible for a prorated refund
• To cancel, write to legal@quinckle.com at least 7 days before your next billing date

For Partners — Powered Plan

• Month 1 is free — no charges apply during this period
• Platform fees (1.5%) deducted from digital transaction settlements are non-refundable once settled
• Cash commission invoices that have been paid are non-refundable except in cases of documented error
• To dispute a commission calculation, raise a case within 14 days of the invoice date at legal@quinckle.com

What we use

Your options

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